Return & Exchange Policy

At Uniform Australia, we have a strong focus on customer satisfaction. Please order your garments carefully. If you are unsure about anything including sizing, styling, colours, fabric, or fit, please contact us by email, phone or live chat. We are here to help you choose the right garments.

If for any reason you are not satisfied with your purchase, we will gladly take back the item in its original condition within 14 days of delivery. You can exchange the item for a different style, size, colour or product.  

 

Change of Mind

Unfortunately, we do not offer refunds for change of mind. We define change of mind as no longer want the product, at no fault of the product itself. This can include you don’t like the colour, don't like the style, don’t like the fit, don't like the fabric, decided you don't want the item, change of circumstances etc.

 

Items eligible for exchange:

We expect the condition of the garment to be “as new” and in a re-sellable condition.

  • All returns, including samples, must be sent back within 14 days of shipping.
  • Must be in original condition (e.g. unused, unworn, unwashed, no make-up stains, no cigarette smell, no pet hair).
  • Must be in original product packaging with all tags intact. 
  • Must be unbranded (i.e. cannot have your company logo and name)

 

Items not eligible for returns

  • Branded products - must not have any custom embroidery, screen-printing or vinyls.
  • Headwear
  • Socks
  • Used or Washed Garments
  • Altered Garments

 

Handling exchanges and returns

To return an item, please email us - include the style code (SKU), colour, size, and quantity you are intending to return in your email. You will receive a Return Authorisation (RA) number and instructions on how to return your garments. We will not accept the goods without a relevant RA issued by Uniform Australia.

You will need to arrange your own shipping to send the items back to our store. We will not credit you for any freight charges incurred. Please email us the tracking information of your return package. Once we confirm the return of the item, you will receive store credit that can be used for purchases within Uniform Australia. 

$ How to apply a credit note to your online order? 

When placing your next order, any available store credit will be shown on the checkout page. Select the credit note to apply against the order. You will be required to pay the balance if your purchase value is more than your credit. If your purchase value is less than the credit available, the balance will be updated to your credit note and can be used for subsequent purchases.

 

Resolution

After your items have been returned, we will process your store credit within 3 business days. Our customer service team will email you regarding the store credit. Replacement products will be dispatched once the returned goods are processed and the corresponding credit note is issued.

 

Faulty Products 

We strive to provide our customers with great products reinforced by exceptional customer service. If you have received a faulty product, please email our customer service team at sales@uniformaus.com.au. We will resolve any problems within a reasonable timeframe.

To review a faulty product, please send us detailed photos of the defect or fault via email. We will evaluate the defect by comparing your photos to the completed order. You may be asked for detailed descriptions to assess the claim.

The product will not be deemed faulty if, in our reasonable opinion, the product has become faulty post-sale due to fair wear & tear, misuse, failure to launder in accordance with the manufacturers’ care instructions, use of the product in an abnormal way or failure to take reasonable care of the product.

We will fulfil any and all obligations as per Australian Consumer Law regarding faulty items. In most cases, it will be remedied by repairing or replacing the garment within a reasonable time frame & returning it to you.

 

Our Customer Service Policy

For circumstances where Uniform Australia is not able to deliver the item, the item is on back order or the product is discontinued, a full refund for those items will be provided. Where garments are supplied incorrectly or are faulty, we will provide a reply-paid post label to send the garments back to us.