Delivery, Shipping & Returns

Delivery

When an order is placed with Uniform Australia, you will immediately receive an Order confirmation by email.  Any further query pertaining to the order may be sent to sales@uniformaustralia.com.au, quoting your Order number.

Shipping

Uniform Australia online delivers Australia wide: Minimum freight and handling fee is $16.50 incl GST

We use Australia Post eParcel Service , Fastway, Star Track Express or toll. If we receive your order before 3pm Monday - Friday AEST, and your item is in stock, your order will be shipped from our warehouse on the same day.

In order to ensure prompt delivery, a signature may be required for acknowledging receipt of shipment. Therefore, please provide a delivery address where someone will be available for receiving the shipment. Work address is a good option.  If no one is available to sign for the shipment, it will be delivered to your local post office for pick up. 

There are times that high demand causes items to run out and if that happens with your order, we will let you know immediately and let you know when it's going to be available. You have the choice of waiting for it to be in stock to have them ship altogether. You can also have them ship separately with the back order items shipped as soon we have it in stock. No worries, either way, you will only be charged once for shipping

Delivery Time

Normal delivery time for products that are in stock is 1-2 working days from the date of payment.  In case there is any back order, you will receive an email intimation with the expected date of delivery.With Embroidery or Screen-printing: Approximately 2-3 weeks from receipt of a written order, signed artwork approval and receipt of deposit for the order with logo. However, if your order is for a specific event or need early delivery, please let us know your deadline at the time of order confirmation. Delivery is subject to sighting artwork and stock availability at the time of ordering.

Delivery timeframe for Scrub Brands 

The scrub brands like Cherokee, Skechers, Barco One and Grey's Anatomy have a vast collection of products with attractive styles and different colors.  Though we are trying to stock a maximum number of products, we are limited to keep only a few of them in our retail stores.  But, considering our customers’ taste and in order to cater our best service, we have uploaded all the styles in all color and size combinations in our website, so that customers can select the products which suits them best in terms of color, size and style. 

For us customers’ interest is paramount. We always give our best in order that customers will have a chance to explore the website and make the choice of their liking. 

While placing the order, please bear in mind that owing to the COVID 19 pandemic affected world over, we also experience some delays in getting the merchandise delivered from the suppliers thus the delivery time would be about 2 to 3 weeks.  But, we can happily split the deliveries to ship out whatever is available in stock and rest, upon receipt from the supplier, with no additional cost. 

We sell Scrubs to local customers too through our retail outlets.   Therefore, you can call/email or live chat with us if you have any questions or concerns and our experienced sales staff would be pleased to answer your queries with regard to the style, size, etc.

We always focus on quality service to our customers….

Return Policy

Purchasers wishing to return goods should contact Uniform Australia Online and request a Return Authorization number. Only products specified on the Return Authorization may be returned.

While we are extremely flexible with our exchange and return policy, unfortunately we cannot accept returns of the following pieces: embroidered scrubs, colored lab coats, customized scrubs, printed scrubs, altered scrubs, sale items and used or washed medical uniforms. In order to be entitled for a return, all items need to be in their original packaging with dedicated tags, warranty and instruction manuals.

Custom made or decorated* products cannot be returned unless there is production error. Once the Custom made or decorated*  products are ordered & artwork is approved it cannot be cancelled by the purchaser. Please contact us immediately if you receive the product with error or mistake.

Custom made or Decorated*  items cannot be returned after final artwork approval and production.

How to Return or Exchange?

Please choose carefully before you place the order. You can return the product for exchange if it does not fit you or you are not happy with it. We, therefore, encourage you to choose the products carefully as it costs time and money for both of us to handle the returns and shipping charges etc. If you need help choosing the right garment, please feel free to contact us by email or phone or live chat. We have experienced staff in the stores who will be happy to guide you through the process to make it easy.

All returns for incorrect ordering must be made within 14 days from the date of delivery.

Contact us by email and get an RA number from us and simply, pack and seal the items for return in a box and mention RA on the packaging. This way, it will be shipped directly to the Returns Department. Please ensure that the product is returned in original condition with all tags, swing tickets intact.

No worn or washed garments will be returned unless otherwise advised.  

We request you to pack the merchandise properly in order to avoid damage during transit and mention RA on packaging. Furthermore, for your safety, we suggest you send the articles via a trusted carrier that guarantees proof of delivery.

Return of any worn, altered, washed or embroidered items are not accepted.

Kindly ship the articles on the address stated below:

Uniform Australia

RA# ____________

202 JOHN ST

MARYBOROUGH

QLD 4650

Tel: 07-41233990

 *Embroidered, screen-printed, sublimated, vinyl, etc.

Refund

  •          Full refund or exchange offered for faulty products. Some products are covered by manufacturer’s warranty, which is generally included with the purchased             product.
  •          We will process a refund to the original method of payment within 7 business days upon the receipt of the returned package.
  •          If the reason for returning was due to our error or factory defect, the cost of the item and shipping will be refunded. 
  •          For all other reasons, only the cost of the item will be refunded. Shipping cost will not be refunded. 
  •          Depending on your credit card company, it may take a few days for refund to appear on your monthly billing statement. Some companies may take little                 longer to  update their system
  •          Products that display "Fair wear and tear" are not considered "faulty".